A founder from Gurgaon had built a D2C skincare brand over three years, growing it to a mid-size direct-to-consumer business entirely through paid acquisition and word of mouth. The brand was well-regarded within its customer base but had almost no public presence. The founder herself was completely invisible online: no LinkedIn content, no press coverage, no personal profile to speak of.
The brief was to change that. Not to promote the brand directly, but to build the founder's personal brand in a way that would make the brand more credible, more interesting and more trustworthy to people who had not bought from it yet. Founder-led marketing has a specific dynamic in D2C: when the person behind the product is visible, authentic and specific about why they built what they built, conversion rates improve because trust is higher.
We built a content strategy anchored around her specific founding story: the gap she had identified in the Indian skincare market, the sourcing choices she had made and refused to compromise on, and the ongoing process of building a brand that she would be proud to use herself. The content was specific, personal and unapologetic about the complexity of building a physical product business. It was exactly the kind of content that performs on LinkedIn because it is rare.
Simultaneously, we pitched her story to relevant publications. Within eight months, she had earned three media features and had been invited to participate in two industry panels. The LinkedIn following grew to over 8,000. The founder became a recognised voice in her category, and people increasingly discovered the brand through her story rather than through advertising alone.
LinkedIn ManagementPRPersonal Branding